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FAQS

Got Questions? We've Got Answers!

Welcome to our FAQ’s page where you will find answers to the most commonly asked questions.
  • What is your return policy?

    Our goal, our desire, is that you fall in love with your guitar the very second you play it for the first time.

    However, if it does not meet your expectations, we offer the following:

    Once you receive your guitar you have a 3 day grace period. You can return the guitar, for a full refund, if the guitar is returned in “AS NEW” condition, less the shipping costs. The refund of the purchase price will be contingent upon resale of the instrument. However, if there are any unique features or inlays that would render the guitar difficult for us to sell then the return policy is null and void.

    NOTE: Shipping time is not included in the 3 day grace period. If returned, the guitar should be packed as shipped to you and insured fully during shipment to us.

  • How long does it take to build a guitar

    At the present time, we both have 40 to 50-hour per week day jobs that keep us quite busy. Even though we would like to be building guitars for our livelihood, it just isn’t possible at this time.

    This means we spend one evening a week and one weekend day working on the various guitar builds we have going. More hours are put in as time allows.

    What this means is a guitar build can take 6-12 months from the time we start, to completion.

  • What is your warranty?

    At Burner Guitars, we stand behind each and every guitar we build. If at any time your Burner Guitar malfunctions as a result of faulty materials or workmanship, Burner Guitars will repair or replace the instrument at its sole option, limited to the original owner.

    This warranty is not transferable to subsequent owners. This warranty does not cover damage due to normal wear and tear, abuse, extreme temperatures, humidity, dry weather or accidental damage.

  • What strings do you put on your guitars?

    What strings do you want?

    We have access to almost anything you might want.

    During the setup process of your guitar we use “shop” strings. Once everything is done and we are ready to ship your guitar to you we will put on a fresh set of strings of your choice.

    Our standard neck length guitars are typically set up for light gauge stings.

    Our PS guitar is typically set up for medium gauge strings – but will play quite easily because of the very short scale of the neck (less string tension).